This privacy policy is intended to explain how ALPHALUCE (hereinafter referred to as "we") collect, use, store, share, and protect your personal information when you use our website (URL: https://alphaluce.com/) and related services. Please read and understand the contents of this privacy policy carefully before using our website and services.
I. Scope of Application
This privacy policy applies to all users (hereinafter referred to as "you") who access and use our products and services through the ALPHALUCE website. This policy does not apply to other websites or third-party services that we link to. When you visit these websites and services, please refer to their respective privacy policies.
II. Information We Collect
Basic Personal Information: When you register an account, subscribe to our services, participate in activities, or communicate with us, we may collect your name, gender, date of birth, contact information (including email address, phone number), address, and other information.
Account Information: To provide you with personalized services and a better user experience, we will collect your account login name, password, avatar, nickname, and other account-related information.
Browsing and Usage Information: When you visit our website, we will automatically collect some information related to your device and browsing behavior, including but not limited to your IP address, browser type, operating system, access time, page browsing history, click behavior, etc. This information helps us understand your usage habits and optimize the performance and quality of our website and services.
Transaction Information: If you make a purchase or other transaction activities on our website, we will collect information related to the transaction, such as order information, payment information, shipping address, etc. This information is used to process your order, provide after-sales service, and ensure the security of the transaction.
Feedback and Evaluation Information: When you submit feedback, evaluations, or opinions to us, we will collect the relevant content you provide so that we can reply to your questions and suggestions in a timely manner and improve our products and services.
III. Use of Information
Providing and Maintaining Services: We use the collected information to provide, maintain, and improve our website and services to ensure that you can use our products and functions normally.
Personalized Services: Based on your personal information and usage habits, we may provide you with personalized recommendations, advertisements, and content to meet your specific needs and interests.
Communication and Notification: We may use your contact information to send you important notifications, updates, marketing information, or other information related to our services. You can choose to unsubscribe from marketing information according to the methods we provide.
Security and Protection: We use the collected information to ensure the security of our website and services, prevent fraud, abuse, or other illegal activities, and protect your and our legitimate rights and interests.
IV. Information Storage
We will store the collected personal information on secure servers and take reasonable technical and administrative measures to ensure the security and confidentiality of the information. We will retain your personal information in accordance with the requirements of laws, regulations, and business needs. When the information is no longer needed, we will delete or anonymize it in accordance with reasonable procedures.
V. Information Sharing
Third-Party Service Providers: To provide better services, we may share your personal information with third-party service providers, such as payment institutions, logistics partners, data analysis companies, etc. These third-party service providers will use your information within the scope of our authorization and comply with strict confidentiality obligations.
Legal Requirements: We may disclose your personal information when required by law, for example, in response to a court subpoena, legal proceedings, or the requirements of government agencies.
Business Transfer: If we conduct business transfers, mergers, acquisitions, or other similar transactions, we may transfer your personal information as part of the transaction. In such cases, we will ensure that the new owner continues to comply with the provisions of this privacy policy and notify you of the relevant changes.
VI. Information Security Protection
We attach great importance to the security of your personal information and have taken a series of reasonable security measures to protect your information from unauthorized access, use, disclosure, or tampering. These measures include but are not limited to data encryption, access control, security audits, etc. However, due to the openness of the Internet and the limitations of technology, we cannot guarantee the absolute security of your personal information. If a personal information leakage incident occurs, we will immediately take measures to reduce the loss and notify you in accordance with the requirements of laws and regulations.
VII. Your Rights
Access and Correction of Information: You have the right to access and correct your personal information on our website. You can perform the operation by logging into your account or contacting our customer service staff.
Deletion of Information: In accordance with laws, regulations, and our business rules, you have the right to request us to delete your personal information. You can submit a deletion request by contacting our customer service staff.
Restriction of Processing: You have the right to request us to restrict the processing of your personal information, for example, when you believe that our processing behavior does not comply with the law or your wishes.
Objection to Processing: You have the right to object to our processing of your personal information based on legitimate interests, unless we have sufficient reasons to continue the processing.
Data Portability: In accordance with laws and regulations, you have the right to request us to provide your personal information to you or a third party in a structured and common format.
VIII. Children's Privacy Protection
Our website and services are mainly aimed at adults. If you are a minor under the age of 18, it is recommended that you use our website and services accompanied by your parents or guardians and obtain their consent before use. We will not collect the personal information of minors knowingly. If we find that we have collected the personal information of minors, we will delete this information immediately.
IX. Update of the Privacy Policy
We may update this privacy policy according to changes in laws and regulations, business development, or other reasons. We will publish the updated privacy policy on our website and notify you of important updates by email or other appropriate means. Please check our privacy policy regularly to understand the changes in the way we handle your personal information.
X. Contact Us
If you have any questions, comments, or suggestions about this privacy policy, or if you need to exercise your rights, please contact us through the following methods:
Contact Email: info@alpha-lighting.net
Contact Phone: 0769-26627589
Contact Address: TOWER NO. 11, XINGHUA SMART INDUSTRIAL PARK, DONGCHENG STREET, DONGGUAN CITY, GUANGDONG PROVINCE, CHINA
We will process your request in accordance with the requirements of laws, regulations, and our internal procedures and reply to you within a reasonable time.
Please read this privacy policy carefully before using our website and services. If you do not agree with any provisions of this privacy policy, please do not use our website and services.
2025/2/10
